System/Network Administrator

Responsibilities

• Performs System Administration tasks.
• Track, monitor and resolve all Help Desk incidents within a defined service level target
• Provide support in resolution of hardware & software related challenges on laptops and desktops.
• Evaluation of new technologies before deployment.
• LAN & WLAN deployment & administration, etc.

Achievements

• Improved TAT for enduser incident resolution
• Supported network infrastructure improvement initiatives
• Contributed to Windows OS update and upgrade activities