Responsibilities
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Successfully led and directed the day-to-day operations of the Endpoint team, resulting in improved efficiency and service delivery.
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Provided expert technical leadership and guidance in adopting Cloud Technologies, enhancing organizational agility and innovation.
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Established governance and processes for all Desktop and Endpoint team activities, improving accountability and workflow efficiency by 18%.
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Designed, implemented, and managed a scalable and highly available solution on the Microsoft Azure Cloud platform, significantly improving system reliability and performance.
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Defined and enforced technical architecture and security standards, ensuring compliance and best practices.
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Ensured continuous cybersecurity assurance for all Cloud resources, maintaining a robust security posture.
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Collaborated with leadership to develop and implement strategic policies, driving organizational growth and alignment with business goals.
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Effectively managed cost and budgeting for services running in the organization’s Azure Cloud, achieving cost savings and optimal resource utilization.
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Led the implementation of Azure cloud-based solutions using services like Virtual Machines, Storage, Networking, and Security, resulting in enhanced operational capabilities.
Achievements
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Enhanced Efficiency: Successfully implemented VM autoscaling for Azure VM instances, resulting in improved resource management and cost efficiency.
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System Upgrade: Executed a planned upgrade of VM instances to a supported version, enabling the hibernation feature and enhancing system functionality.
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Innovative Solutions: Designed and implemented a custom solution for secure BYOD connections to the Azure Virtual Desktop platform via a custom URL using Azure API service, improving remote access capabilities.
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Cost Optimization: Implemented Azure VM autoscaling and Cloud cost optimisation strategies, increasing efficiency and ensuring high availability for production services.
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Seamless Upgrades: Configured MS Team update policies, ensuring a seamless and efficient upgrade to the new Team Client app with minimal disruption to users.
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Automation and Deployment: Streamlined the deployment process by implementing automated deployment of Azure services using Terraform’s Infrastructure-as-Code (IaC) tool, reducing manual efforts and deployment times.
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Implemented and configured Intune MDM policies, enhancing the management and security of laptop computers and Android devices, leading to a 25% reduction in device-related incidents.
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Developed and executed a consistent approach for timely remediation of third-party application vulnerabilities on endpoints, reducing vulnerability exposure by 30%.
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Led and executed the technical migration to Windows 11, ensuring a smooth transition and improving system performance by 20%.
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Promoted and increased the use of Microsoft collaboration tools such as MS SharePoint, OneDrive, and Teams App, resulting in significant improvement in team collaboration and document management efficiency.
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Improved endpoint management visibility using Intune analytics